1.1  GG Clan is an online marketplace at ggclan.com (the “Platform”) connecting gamers (“Customers”) with verified professional players and coaches (“Professionals”) for coaching sessions, teammate lobbies, courses and video reviews (the “Services”).

1.2  The controller of your personal data is GG Clan Ltd, a company registered in England and Wales under company number 15559001, with its registered office at 338A Regents Park Road, Finchley Central, London, England, N3 2LN (“GG Clan”, “we”, “us” or “our”). You can contact us about this policy and your personal data at [email protected].

1.3  This policy explains what personal data we collect, why and on what legal basis we use it, who we share it with, how long we keep it, and the rights you have. It applies to Customers, Professionals, parents and guardians of Customers under 18, and visitors to the Platform. It should be read together with our Customer Terms of Service and Professional Terms of Service.

1.4  We do not sell your personal data.

2.1  Account and profile information. When you create an account we collect your name, email address, username and password (stored in protected form), and any profile details you add — such as a profile picture, the games you play, your gaming platform, languages and time zone. If you sign in with Google or Discord, we receive your name, email address, avatar and account identifier from that provider.

2.2  Age and guardian consent. We collect information needed to confirm your age. Where a Customer is aged 13–17, we collect the parent or guardian’s contact details and a record of their consent.

2.3  Purchases and Wallet. We keep records of your Wallet top-ups, balance, reservations and purchases. Payments are processed by Stripe and PayPal — we do not store your full card details; we receive confirmation of payment and limited billing information from the payment provider.

2.4  Professional applications and payouts. For Professionals we additionally process application information (credentials, game statistics, gameplay and assessment results), payout details, and the tax information the law requires us to collect (including date of birth, address, tax identification or National Insurance number and bank account details) — see section 6.3.

2.5  Content and communications. We process the messages you send through the Platform’s chat, your reviews and ratings, your posts, and your conversations with our support team (via chat, email or Discord).

2.6  Session recordings. Service sessions are recorded by the Professional and may include your voice, gameplay and in-session communications — section 4 explains how recordings are handled.

2.7  Technical and usage information. When you use the Platform we automatically collect your IP address, device and browser type, operating system, pages visited, actions taken, approximate location derived from your IP address, and identifiers set through cookies and similar technologies (section 9).

2.8  Information from other sources. We may receive information about you from sign-in providers (Google, Discord), from payment providers (for example fraud-prevention signals), and — for Professional verification — from publicly available game statistics and rankings.

3.1  UK data protection law requires us to have a legal basis for each use of your personal data. We rely on the following:

To perform our contract with you — creating and running your account; taking payments and operating your Wallet (including reservations during live lobbies); arranging bookings between Customers and Professionals and sharing the information needed to deliver a Service; paying Professionals; providing customer support.

To comply with our legal obligations — verifying age and guardian consent; keeping tax and accounting records; reporting Professional earnings and seller information to HM Revenue & Customs as a digital platform operator; responding to lawful requests from authorities; handling data protection rights requests.

For our legitimate interests — keeping the Platform secure and preventing fraud, cheating and abuse; enforcing our Terms and resolving disputes (including reviewing session recordings); improving and developing the Platform; defending legal claims. Where we rely on legitimate interests we balance them against your rights, and you can object (section 7).

With your consent — sending you marketing communications; setting non-essential cookies and analytics (section 9); publicly streaming a session you take part in (section 4); processing a child’s data on the basis of guardian consent. You can withdraw consent at any time, without affecting processing that happened before you withdrew it.

4.1  To protect the quality of the Services and resolve disputes fairly, Professionals are required to record Service sessions. Recordings are confidential: they are not published, and they are used for quality assurance, Professional evaluation and training, and the resolution of disputes and refund claims. They may be made available to the participants in the session and, for a participant under 18, to their parent or guardian.

4.2  Recordings are retained for up to 12 months from the session and then deleted, unless a dispute or legal claim requires longer retention.

4.3  A session may only be publicly live streamed (for example on Twitch or YouTube) if you have been informed and have expressly agreed before the session starts. You can refuse without giving a reason. Sessions involving anyone under 18 are never publicly streamed.

4.4  We may monitor and record interactions on the Platform (including chat and support conversations) to keep the Platform safe, enforce our Terms, resolve disputes and improve our services.

5.1  Other users. When a booking is made, we share with the Professional the information needed to deliver the Service (for example your in-game name, server, gaming platform and Discord ID). Professionals’ profiles, statistics and reviews are visible to Customers and other visitors. Your reviews are displayed with your username.

5.2  Service providers acting on our instructions, including:

• payment and payout providers — Stripe, PayPal and Wise;

• sign-in and notification providers — Google and Discord;

• hosting and infrastructure providers for the Platform and its data;

• analytics and advertising services — Google Analytics, Meta and Hotjar — used only with your consent (section 9);

• security services such as Google reCAPTCHA, used to protect forms and accounts from abuse.

5.3  HM Revenue & Customs. As a UK digital platform operator we are legally required to report Professionals’ identifying information and earnings to HMRC, which may exchange it with the tax authority of the Professional’s country of residence.

5.4  Others where the law requires or permits — courts, regulators and law enforcement in response to valid legal process; our professional advisers; and a buyer or successor in the event of a sale, merger or reorganisation of our business, in which case this policy will continue to apply to your data.

6.1  Some of our service providers process data outside the UK, including in the United States and the European Economic Area. Where we transfer personal data outside the UK, we rely on UK adequacy regulations where available, and otherwise on appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can ask us for a copy of the relevant safeguard at [email protected].

7.1  Under UK data protection law you have the right to:

• access the personal data we hold about you;

• rectify inaccurate or incomplete data;

• erase your data in certain circumstances;

• restrict our processing in certain circumstances;

• data portability — receive data you provided to us in a machine-readable format;

• object to processing based on our legitimate interests, and to direct marketing at any time;

• withdraw consent at any time, where processing is based on consent.

7.2  To exercise any of these rights, contact us at [email protected]. We may need to verify your identity. We will respond within one month (extendable by two further months for complex requests, in which case we will tell you).

7.3  You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk). If you live outside the UK you may also complain to your local supervisory authority. We would appreciate the chance to address your concerns first, but you can contact the ICO at any time.

7.4  We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

8.1  The Platform is not available to children under 13, and we do not knowingly collect their data. Customers aged 13–17 may use the Platform only with the verified consent of a parent or legal guardian, given through our guardian consent process.

8.2  For Customers under 18: their sessions are never publicly streamed; their session recordings are available to their parent or guardian; Professionals are prohibited from contacting them outside the Platform or requesting personal information from them beyond what the Platform provides; and we do not use their data for targeted advertising.

8.3  A parent or guardian may exercise the rights in section 7 on their child’s behalf, and may withdraw their consent at any time by contacting [email protected] — in which case the child’s account will be closed and their data handled in accordance with section 10.

8.4  If you believe a child under 13 is using the Platform, or a child’s data has been collected without guardian consent, please tell us at [email protected] and we will delete it.

9.1  We use cookies and similar technologies in two categories:

Essential — required for the Platform to work: signing you in, keeping your session secure, operating your Wallet and checkout, and protecting against fraud and abuse. These do not require consent.

Analytics and advertising — set only with your consent, via our cookie settings: Google Analytics (how the Platform is used), Hotjar (usability and session insights) and Meta tools (measuring the effectiveness of our advertising). You can accept or decline these when you first visit, and change your choice at any time through the cookie settings on the Platform.

9.2  You can also control cookies through your browser settings, and opt out of interest-based advertising through the settings of the relevant providers (for example Google’s Ads Settings and Meta’s ad preferences). Blocking essential cookies may stop parts of the Platform working.

10.1  We keep personal data only as long as needed for the purposes described in this policy:

• Account and profile data — for as long as your account is active. When your account is closed, we delete or anonymise it within 90 days, except as set out below.

• Transaction, Wallet, payout and tax records — 6 years after the relevant transaction or tax year, as required by UK tax and company law.

• Session recordings — up to 12 months from the session (section 4.2).

• Guardian consent records — for as long as the child’s account exists, plus 6 years.

• Chat and support records — for as long as your account is active, and afterwards only as needed for open disputes or legal claims.

• Marketing preferences — until you opt out; we keep a record of the opt-out itself so we can honour it.

10.2  We may keep data for longer where necessary to establish, exercise or defend legal claims, or where the law requires it.

11.1  We send service communications — booking confirmations, session notifications (including via Discord), payment receipts, and important notices about your account or changes to our terms. These are not marketing and you will receive them for as long as you use the Platform.

11.2  With your consent (or, for existing customers, in reliance on the soft opt-in for our own similar services), we may send you marketing emails about the Platform. Every marketing email contains an unsubscribe link, and you can opt out at any time — by using that link, through your account settings, or by contacting [email protected]. Opting out does not affect service communications.

11.3  We do not send marketing to users we know to be under 18.

12.1  We protect personal data with administrative, technical and physical measures appropriate to the risk — including encryption in transit, hashed credentials, access controls and monitoring. No online service can guarantee absolute security, but if a breach occurs that risks your rights and freedoms, we will notify you and the ICO as required by law.

12.2  Keep your password confidential and tell us at [email protected] if you suspect unauthorised access to your account.

13.1  We may update this policy from time to time — for example to reflect changes in the law, our Services or our providers. If a change materially affects how we use your personal data, we will notify you by email and/or prominent notice on the Platform before it takes effect. The date of the current version is shown at the top of this policy.

14.1  Questions, requests and complaints about this policy or your personal data: [email protected], or by post to GG Clan Ltd, 338A Regents Park Road, Finchley Central, London, England, N3 2LN.

1.1  These terms of service (“Terms”) govern your access to and use of the online platform at ggclan.com, together with any applications, products and services we make available through it (the “Platform”), and your purchase of Services (as defined below) through the Platform.

1.2  The Platform is operated by GG Clan Ltd, a company registered in England and Wales under company number 15559001, with its registered office at 338A Regents Park Road, Finchley Central, London, England, N3 2LN (“GG Clan”, “we”, “us” or “our”). You can contact us at [email protected].

1.3  “Customer”, “you” and “your” mean the person who accepts these Terms in order to purchase or receive Services on the Platform and, in the case of a Customer under 18, include the parent or legal guardian who accepts these Terms on that Customer’s behalf.

1.4  By creating an Account, clicking to accept, or using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform or purchase Services. Our Privacy Policy (available at ggclan.com/privacy-policy) explains how we collect and use your personal data and applies alongside these Terms.

1.5  Nothing in these Terms affects your statutory rights as a consumer. Where these Terms conflict with rights you have under applicable consumer protection law that cannot be excluded or limited, those rights prevail.

2.1  GG Clan operates an online marketplace that connects gamers with verified professional players and coaches (“Professionals”) who offer in-game training and related services, including teammate lobbies, one-to-one coaching sessions, courses and video reviews (the “Services”). The Services currently available, and how each of them works, are described in Annex 1.

2.2  The Services are delivered by Professionals. GG Clan provides the Platform, facilitates bookings, communication and payment, and handles refunds and disputes as described in these Terms. Professionals are independent providers and are not employees or agents of GG Clan.

2.3  We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal, non-commercial use, subject to these Terms. We may suspend or withdraw this licence only as set out in section 10 (Suspension and termination).

2.4  We continuously update and develop the Platform and may change or discontinue features. If a change materially reduces a Service you have already paid for, we will give you reasonable advance notice and you may end these Terms and receive a refund of your unused paid Wallet balance in accordance with section 6.4.

2.5  You are responsible for your own hardware, software and internet connection, and for any charges you incur from your own providers. You are also responsible for complying with the laws that apply to you in the place where you use the Platform.

3.1  You may create an Account and purchase Services yourself if you are 18 or over.

3.2  If you are under 18, you may use the Platform only if your parent or legal guardian has completed our guardian consent process, accepted these Terms on your behalf and remains responsible for your use of the Platform, including all purchases. We do not allow Accounts for children under 13 in any circumstances.

3.3  To use the Platform you may need to create an account (“Account”) and provide information such as your name and email address, or sign in using your Google or Discord account. All information you provide to us must be true, accurate and kept up to date.

3.4  Your Account is personal to you. You must not sell, rent, transfer or share your Account, create an Account using false information or on behalf of someone else without authority, use another person’s email address to register, or hold more than one Account.

3.5  You must keep your login details confidential. You must notify us promptly at [email protected] if you suspect any unauthorised access to your Account, and we may temporarily block access to the Account while we investigate. You are responsible for activity on your Account, unless that activity results from use by someone else after you have notified us that your Account is compromised, or from our failure to keep the Platform secure.

3.6  You must not use the Platform if we have previously terminated your Account for breach, unless we agree otherwise in writing.

3.7  We may verify or reassess your eligibility at any time and may request reasonable information from you for that purpose. No ownership or other property interest in any Account is granted to you.

4.1  Booking. When you request a Service, the relevant Professional may accept or decline your request through the Platform within 36 hours. If the Professional accepts, we will share with the Professional the information reasonably needed to deliver the Service (for example your in-game name, server, gaming platform and Discord ID). If the Professional does not respond within 36 hours, the booking returns to scheduling and both you and the Professional may propose a new time through the Platform. If you wish to cancel the booking entirely instead of rescheduling, contact us at [email protected]; your rights under section 7 apply.

4.2  Staying on the Platform. Sessions and communication with Professionals must take place through the Platform and the communication channels arranged through it. You must not solicit or receive Services from a Professional outside the Platform in order to circumvent GG Clan, and you must not contact a Professional off-Platform for that purpose. The manner and means of delivering a Service are determined by the Professional, who provides their own equipment.

4.3  Keeping in touch. After a purchase, the Professional and GG Clan will contact you through the Platform and the contact channels linked to your Account (for example email or Discord) to schedule and deliver the Service. Neither we nor the Professional are responsible for delays in, or failure of, delivery caused by your failure to respond to reasonable contact attempts or to provide what is reasonably needed to deliver the Service (for example, gameplay footage for a video review). If you remain unresponsive for 30 days after purchase despite reasonable attempts to reach you, we may cancel the undelivered part of the booking and return the amount paid for it to your Wallet.

4.4  Attendance, rescheduling and cancellation of scheduled sessions.

(a) Please join scheduled sessions on time and end them on time.

(b) You may reschedule or cancel a scheduled session free of charge at any time up to 24 hours before its start time.

(c) If you cancel or reschedule within 24 hours of the start time (other than in a genuine emergency), you may be charged 50% of the price of that session. This reflects the time the Professional has reserved for you and can no longer offer to others.

(d) If you cannot attend, tell the Professional through the Platform and contact us at [email protected] as soon as possible, with an explanation.

4.5  Metered lobbies. Lobby Services are charged by time at the hourly rate shown to you before you join, as described in Annex 1. At the end of a lobby session, the Professional reports the time played and the corresponding amount is deducted from your Wallet at the displayed rate. If you believe the reported time is wrong, contact us through the support chat or at [email protected]; we will review the report (including any session recordings) and correct the charge where appropriate. If you continue to play beyond the time you have already paid for, you authorise us to deduct the additional amount from your Wallet at the displayed rate.

4.6  Wallet balance during lobbies. While you are in a live metered lobby, the estimated cost of your ongoing session is temporarily reserved from your Wallet balance as described in section 6.2, so that the session you are playing can always be paid for. If your Wallet balance is not sufficient to continue a metered lobby, the Platform will notify both you and the Professional. The Professional may pause or stop playing with you until you top up your Wallet, and you cannot continue to receive metered Services without sufficient balance.

4.7  Course session approvals. For sessions delivered as part of a course, the Professional reports each completed session through the Platform, either individually or as a batch of sessions; a session (or batch) can only be reported after its scheduled time has passed. You then have 24 hours from the report to approve or dispute it through the Platform. If you do not respond within 24 hours, the report is treated as approved. If you dispute a report in time, we will review the dispute (including any session recordings) and adjust the outcome where appropriate.

4.8  Conduct. You must not, and must not assist, encourage or enable others to:

• break any applicable law or infringe anyone’s rights, including intellectual property, privacy and publicity rights;

• threaten, harm, bully or harass any person, or upload content that is unlawful, defamatory, obscene or hateful;

• cheat, use the Platform or any Service to gain an unfair advantage in any game, or breach the terms of service of any game publisher;

• use the Platform for commercial or business purposes, advertise any product, service or third-party platform, or send spam, bulk messages or unsolicited communications;

• reverse engineer, decompile, frame or interfere with the Platform, disrupt its servers or networks, or attempt to gain unauthorised access to the Platform, other users’ accounts or connected systems;

• transmit viruses or other harmful code, or disguise the origin of anything you upload;

• scrape, harvest or collect information about other users, or use personal information you receive about a Professional or another user for any purpose other than receiving the Services.

4.9  If you become aware of a breach of these Terms by another user, please report it to us at [email protected].

5.1  Recording. To protect the quality of the Services and to help resolve disputes fairly, Professionals are required to record Service sessions. Recordings may include your voice, gameplay and in-session communications.

5.2  Session recordings are treated as confidential. They are retained and used in accordance with our Privacy Policy for quality assurance, Professional evaluation and training, dispute resolution and improving the Platform. They may be made available to the participants in the recorded session (and to a minor participant’s parent or guardian) and may be used or disclosed where required by law. They are not published or made public.

5.3  Live streaming. A Professional may only stream a session publicly (for example on Twitch or YouTube) if you have been informed and have expressly agreed before the session starts. You may refuse without giving a reason, and refusing will not affect the Service you receive. Sessions involving a Customer under 18 must not be publicly streamed.

5.4  You must not record, copy, redistribute, broadcast, publicly perform or publicly display any session or recording, except that recordings we make available to you may be used for your own personal purposes.

5.5  We may monitor and record interactions taking place on the Platform (including chat and support conversations) as described in our Privacy Policy, in order to keep the Platform safe, enforce these Terms, resolve disputes and improve our services. These Terms do not require you to waive any rights you have under data protection law, and our use of your personal data is always subject to our Privacy Policy.

5.6  We will not use your name, image or other personal characteristics in advertising without your separate, explicit consent.

6.1  Prices. Prices for Services are set by the relevant Professional and displayed on the Platform before you buy. Prices are shown in US Dollars unless stated otherwise and include any taxes that are required to be included in the price. Price changes do not affect purchases you have already paid for.

6.2  Wallet. You pay for Services using a prepaid balance on your Account (your “Wallet”). You can top up your Wallet at checkout or from your Account using the payment methods shown on the Platform, currently card payments processed by Stripe and payments via PayPal. Your Wallet balance is not a bank deposit, does not earn interest, is not transferable to other users and can only be used to purchase Services on the Platform. While you are in a live metered lobby, the estimated cost of your ongoing session is temporarily reserved from your balance: the reserved amount remains your balance, but it cannot be spent on other purchases until the session ends and is settled, at which point any unused part of the reservation is released. The Platform shows you the reserved amount and your available balance whenever you make a purchase.

6.3  Payment processing. Payment processing is provided by third-party payment providers (currently Stripe and PayPal) and is subject to their respective terms of service. We do not store your full card details. You agree to provide accurate payment information and authorise us to share with our payment providers the information needed to process your payments.

6.4  Refund of Wallet balance. You may ask us at any time to refund the unused part of the Wallet balance that you paid for, and we will refund it to your original payment method without undue delay and in any event within 14 days of your request. Amounts reserved for an ongoing session (section 6.2) are settled or released when the session ends and are then treated accordingly. Promotional or bonus credit that we granted to you free of charge is not redeemable for cash, is not refundable and may expire in accordance with the terms on which it was granted.

6.5  Dormant balances. If your Account is inactive for 24 months and you still hold a paid Wallet balance, we will contact you using the details on your Account so that you can use your balance or request a refund.

6.6  Errors. If you believe you have been charged in error, contact us through the support chat, Discord or [email protected]. To help us investigate quickly, please notify us within 30 days of the charge; this does not limit any statutory rights you have. We may correct obvious pricing errors that you could reasonably have recognised as mistaken.

7.1  Your 14-day cooling-off right. As a consumer, you have a legal right to cancel a purchase of Services within 14 days of the day of purchase, without giving any reason, subject to sections 7.2 and 7.3. To cancel, contact us at [email protected], use the support chat, or use (but you are not obliged to use) the model cancellation form in Annex 2.

7.2  Services starting within the cooling-off period. If you book a Service that begins within the 14-day period, you expressly request that performance begins during the cancellation period. If you cancel after performance has begun but before the Service has been fully performed, you must pay for the part already performed (for metered lobbies, the time already played), and we will refund the remainder. Once a Service has been fully performed with your prior express consent, you lose the right to cancel that purchase.

7.3  Wallet top-ups. Because your unused paid Wallet balance is refundable at any time under section 6.4, you can recover any top-up you have not spent at any time, including during and after the 14-day period.

7.4  Your statutory quality rights. We and the Professionals must perform the Services with reasonable care and skill. If a Service is not performed with reasonable care and skill, you are entitled to require repeat performance of the Service (or the relevant part), or, where repeat performance is impossible or not provided within a reasonable time, to an appropriate price reduction or refund.

7.5  How to claim. Contact our support team (via the support chat, Discord or [email protected]) with a description of the problem. Where the session was recorded, we will review the recording and notify you of our decision. If a session that should have been recorded under section 5.1 was not recorded, we will resolve any factual dispute about that session in your favour.

7.6  Nothing in this section limits your statutory rights, which are in addition to the rights set out in these Terms.

8.1  Customers who have purchased a Service from a Professional may leave a review and rating of that Professional. Reviews must reflect your genuine experience. You must not post fake, incentivised or misleading reviews, and we take reasonable and proportionate steps to prevent and remove them.

8.2  You are responsible for the reviews you post. We may moderate, translate or remove reviews that violate these Terms or applicable law, and we may display your reviews (including in edited or translated form) on the Platform and in our marketing of the Platform.

8.3  If you send us ideas, comments or suggestions about the Platform (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free licence to use that Feedback for any purpose without obligation to you. We are not obliged to treat Feedback as confidential.

9.1  The Platform and its content — including software, code, design, graphics, text, audio, trade marks, virtual items and all other materials we or our licensors make available (“Content”) — are owned by GG Clan or its licensors and are protected by intellectual property laws. Except for the licence in section 2.3, no rights in the Platform or the Content are transferred to you. Virtual items and Account attributes have no monetary value.

9.2  You must not copy, modify, distribute, sell, license, publicly perform, reverse engineer or create derivative works from the Platform or the Content, except as permitted by law or by these Terms.

9.3  “Customer Content” means material you upload or transmit through the Platform, such as chat messages, images, reviews and posts. You retain ownership of your Customer Content. You grant GG Clan a non-exclusive, worldwide, royalty-free licence (with the right to sub-license to our service providers) to host, store, reproduce, adapt, translate, publish and display your Customer Content for the purposes of operating, promoting and improving the Platform. This licence continues after specific content is deleted only to the extent the content already appears in recordings made under section 5 or in reviews you posted publicly, and as described in our Privacy Policy.

9.4  You must not upload Customer Content that is unlawful, defamatory, harassing, obscene, deceptive, infringing of anyone’s rights, or that contains malware, spam or unsolicited advertising. We may remove Customer Content that breaches these Terms or applicable law, and we may (but are not obliged to) review Customer Content before or after it is posted.

9.5  You are responsible for your Customer Content and for your interactions with other users of the Platform. You can report illegal or infringing content to us at [email protected] and we will review reports promptly.

10.1  By you. You may stop using the Platform and close your Account at any time by contacting support. On closure, we will refund your unused paid Wallet balance in accordance with section 6.4.

10.2  By us for cause. We may suspend or restrict your Account, remove Content, cancel bookings or terminate these Terms if: (a) you materially or repeatedly breach these Terms; (b) we reasonably believe you have used the Platform fraudulently or unlawfully, to cheat in any game, or to harm other users or Professionals; (c) we are required to do so by law; or (d) you cease to meet the eligibility requirements in section 3. Where reasonable, we will give you notice and an opportunity to remedy the issue before acting, and we will tell you the reason for our action unless we are legally prevented from doing so.

10.3  By us for convenience. We may terminate these Terms or discontinue the Platform for any other reason on at least 30 days’ notice to you, in which case we will refund your unused paid Wallet balance and any amounts you have paid for Services not yet delivered.

10.4  If your Account is terminated for breach, you must not create a new Account without our prior written consent. Amounts properly charged before termination remain payable. Sections which by their nature should survive termination (including sections 5, 6.4, 8, 9, 11, 13 and 14) survive termination.

11.1  Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of your statutory rights as a consumer, including the right to receive services performed with reasonable care and skill; or (d) any other liability that cannot be excluded or limited by applicable law.

11.2  Subject to section 11.1, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable to you and us when these Terms were formed, nor for business losses — the Platform is for personal, non-commercial use only.

11.3  Subject to sections 11.1 and 11.2, our total aggregate liability to you in connection with these Terms is limited to the greater of (a) the total amounts you paid to us in the 12 months before the event giving rise to the claim and (b) £100.

11.4  The Platform depends on the internet and on third-party services and may occasionally be unavailable, including for scheduled or unscheduled maintenance. We will use reasonable efforts to keep the Platform available, but we do not guarantee uninterrupted availability, and we do not guarantee that you will achieve any particular in-game result from the Services.

11.5  Role of Professionals. The Services are delivered by independent Professionals (section 2.2), and the Professional delivering a Service is responsible for its delivery and conduct. GG Clan is responsible for operating the Platform with reasonable care and skill and for its own obligations under these Terms; where applicable consumer law makes us responsible to you in respect of a Service, sections 11.1 to 11.3 apply, and section 7 sets out how quality issues are remedied in the first instance.

11.6  Your responsibility to us. If your unlawful act, or your breach of these Terms, causes a third party to bring a claim against GG Clan, you will compensate us for the damages and reasonable costs we incur as a direct result, to the extent they were caused by your act or breach.

12.1  We may amend these Terms: (a) to reflect changes in law or regulatory requirements; (b) to reflect changes to the Platform, the Services or the way we operate; (c) for security, technical or operational reasons; or (d) to correct errors or improve clarity.

12.2  If a change materially affects your rights, we will give you at least 30 days’ notice by email and/or by prominent notice on the Platform before it takes effect. If you do not accept a material change, you may end these Terms before the change takes effect and receive a refund of your unused paid Wallet balance. Your continued use of the Platform after a change takes effect constitutes acceptance of the amended Terms.

12.3  Purchases you have already paid for are governed by the version of these Terms in force at the time of purchase.

13.1  If you have a problem, please contact us first at [email protected] or through the support chat — most issues can be resolved quickly and informally. We aim to respond to complaints within 14 days.

13.2  We are not required to participate in, and do not currently participate in, an alternative dispute resolution (ADR) scheme.

13.3  These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you are a consumer resident in another country, you also benefit from any mandatory protections of the law of the country in which you live.

13.4  You may bring legal proceedings in respect of these Terms in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in Scotland or Northern Ireland respectively, and if you are a consumer resident in another country, you may be entitled to bring proceedings in the courts of that country. We will only bring proceedings against you as a consumer in the courts of the country in which you are resident, where the law so requires.

14.1  Assignment. We may transfer our rights and obligations under these Terms to a successor or member of our group; we will notify you of any transfer, and it will not reduce your rights under these Terms. You may not transfer your rights or obligations under these Terms without our prior written consent, which we will not unreasonably withhold.

14.2  Third-party links. The Platform may link to third-party websites or services. We make no commitments regarding third-party content, goods or services, we do not endorse them, and any charges or dealings between you and third parties are your responsibility. Advertisements displayed on the Platform are the responsibility of the relevant advertiser.

14.3  Waiver. If we delay in enforcing any part of these Terms, we may still enforce it later; a waiver on one occasion is not a waiver on any other occasion.

14.4  Severability. If any provision of these Terms is found invalid, illegal or unenforceable, the remaining provisions remain in full force, and the invalid provision is deemed replaced by a valid provision that comes closest to its intended effect.

14.5  Entire agreement. These Terms, together with the Privacy Policy and any terms expressly referred to in them, constitute the entire agreement between you and GG Clan regarding the Platform, and supersede all prior agreements and understandings relating to it. Nothing in this section excludes liability for fraudulent misrepresentation.

14.6  Relationship. Nothing in these Terms creates any partnership, joint venture, employment or agency relationship between you and GG Clan, or between GG Clan and any Professional.

14.7  Notices. We may notify you by email, through your Account, or by notice on the Platform, using the contact details you have provided. Notices from you to us should be sent to [email protected] and should include your full name and a description of the issue.

1.  Active lobbies (ggclan.com/lobbies). Professionals create teammate lobbies you can join to play alongside them. Lobby pricing is set by the Professional, is charged by time (metered) and the hourly rate is always displayed before you join. A lobby may include more than one Professional. Depending on the game mode and your needs, a Professional may “lock” a lobby (for example, for ranked modes with limited player slots); locking increases the displayed hourly rate by the stated increment, and the applicable rate is always shown to you before you confirm. At the end of a lobby session, the Professional reports the time played, and the reported time is charged in accordance with sections 4.5 and 4.6. If you believe a reported time is wrong, contact support and we will review it.

2.  Coaching sessions. Each Professional has a dedicated page (ggclan.com/pros) where they offer one-to-one sessions as one-time purchases. When booking, you select an available slot from the Professional’s calendar; the Professional then confirms the session or offers an alternative time in accordance with section 4.1. Some introductory sessions may be offered free of charge.

3.  Courses. Courses are longer programmes that may span multiple sessions and may be delivered by more than one Professional. After purchase, the Professional(s) will contact you through the Platform to schedule the course sessions. Completed course sessions are reported by the Professional and approved by you in accordance with section 4.7 (including batch reports, and your 24-hour window to approve or dispute).

4.  Video reviews. You purchase a video review on the Platform and then send your gameplay footage directly to the Professional through the contact channel the Professional specifies (for example Discord). The Professional provides recorded analysis and feedback within the turnaround time stated in the offer, which runs from when the Professional receives your footage. Please send your footage promptly — section 4.3 (Keeping in touch) applies if you do not.

Each offer on the Platform includes a description prepared by the Professional, and the price and any applicable options are displayed before you purchase. You can contact Professionals and our support team through the chat on ggclan.com.

(Complete and return this form only if you wish to cancel the contract under section 7.1.)

To: GG Clan Ltd, 338A Regents Park Road, Finchley Central, London, England, N3 2LN; email: [email protected]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service: [description of the Service]

Ordered on: [date]

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.

1.1  These terms of service (“Terms”) govern your access to and use of the online platform at ggclan.com, together with any applications, products and services we make available through it (the “Platform”), and your offering and delivery of Services (as defined below) through the Platform.

1.2  The Platform is operated by GG Clan Ltd, a company registered in England and Wales under company number 15559001, with its registered office at 338A Regents Park Road, Finchley Central, London, England, N3 2LN (“GG Clan”, “we”, “us” or “our”). You can contact us at [email protected].

1.3  “Professional”, “you” and “your” mean the person admitted by GG Clan to offer Services on the Platform. You enter into these Terms in the course of a trade, business or profession, as a self-employed provider — not as a consumer.

1.4  By applying to become a Professional, clicking to accept, or offering Services on the Platform, you agree to these Terms. If you do not agree, you must not offer Services on the Platform. Our Privacy Policy (available at ggclan.com/privacy-policy) explains how we process your personal data and applies alongside these Terms. These Terms are available to you at all times on the Platform.

1.5  “Customers” are the users who purchase Services on the Platform under our Customer Terms of Service. Some obligations in these Terms exist to give effect to promises we make to Customers in that document, and we will tell you when that is the case.

2.1  GG Clan operates an online marketplace connecting gamers with verified professional players and coaches. Through the Platform you may offer in-game training and related services, including teammate lobbies, one-to-one coaching sessions, courses and video reviews (the “Services”), as described in Annex 1.

2.2  GG Clan provides the Platform, facilitates bookings, communication and payment collection, and administers refunds and disputes as described in these Terms and the Customer Terms of Service. You provide the Services.

2.3  We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform to offer and deliver Services, subject to these Terms. We may suspend or withdraw this licence only as set out in section 12 (Suspension, restriction and termination).

2.4  We continuously update and develop the Platform and may change or discontinue features. Where a change materially affects your ability to offer Services, section 11 (Changes to these Terms) applies.

2.5  You are responsible for your own hardware, software, internet connection and any charges from your own providers, and for complying with the laws that apply to you where you provide the Services.

3.1  You provide the Services as an independent, self-employed professional. Nothing in these Terms creates an employment relationship, a worker relationship, a partnership, a joint venture or an agency between you and GG Clan.

3.2  Consistent with that status: (a) you set your own prices for your Services; (b) you decide which Services to offer, when to be available, and which requests to accept or decline; (c) you determine the manner and means of delivering each Service; (d) you provide your own equipment at your own expense; and (e) you are free to provide services outside the Platform, including through other platforms, subject only to section 14 (Non-circumvention).

3.3  You are solely responsible for any obligations you owe to Customers or third parties arising from your provision of the Services. GG Clan does not supervise, direct or control you or your Services.

3.4  You must not describe yourself as an employee, agent or representative of GG Clan, and you may not act as a reseller or referral agent of the Platform.

4.1  You must be at least 18 years old to apply and to provide Services. To become a Professional, complete the application through your dashboard on the Platform. We evaluate applications through our verification process — including review of your credentials, statistics and gameplay — and we may also require you to take part in one or more in-game assessment sessions so that we can evaluate your coaching skills in practice before or after admission. Admission is decided at our discretion. We may ask you to authenticate through third-party applications and to provide evidence of identity.

4.2  To offer Services you may need an account (“Account”). All information you provide to us — in your application, on your profile and otherwise — must be true, accurate and kept up to date. We may suspend or terminate an Account created with false information.

4.3  Your Account is personal to you. You must not sell, rent, transfer or share it, create an Account on behalf of someone else, use another person’s email address to register, or hold more than one Account. Services must be delivered by you personally — the person we verified.

4.4  You must keep your login details confidential and notify us promptly at [email protected] of any suspected unauthorised access, in which case we may temporarily block the Account while we investigate. You are responsible for activity on your Account unless it results from use by someone else after you have notified us of a compromise, or from our failure to keep the Platform secure.

4.5  You must not use the Platform if we have previously terminated your Account for breach, unless we agree otherwise in writing. No ownership or other property interest in any Account is granted to you.

5.1  You are solely responsible for your own tax affairs, including income tax, National Insurance contributions, VAT (if applicable) and any taxes due in your country of residence, and for issuing any invoices required by applicable law. GG Clan does not deduct tax from your Fees.

5.2  Platform reporting. As a UK digital platform operator, GG Clan is required by law to collect information about sellers on the Platform and to report it, together with details of your earnings, to HM Revenue & Customs (and, through international exchange arrangements, potentially to the tax authority of your country of residence). You must provide us, on request, with the information required for this reporting — including your full name, address, date of birth, tax identification number (for UK residents, your National Insurance number) and the details of the account into which you are paid — and keep it accurate and up to date.

5.3  If you do not provide the information required under section 5.2 after reasonable reminders, we may withhold payouts and/or suspend your Account until you do. We process this information in accordance with our Privacy Policy.

5.4  In the event of an audit of GG Clan, you agree to cooperate promptly and provide copies of documents reasonably required.

6.1  Responding to requests. When a Customer requests a Service, respond through the Platform within 36 hours, accepting or declining. If you accept, we will share with you the information reasonably needed to deliver the Service (for example the Customer’s in-game name, server, gaming platform and Discord ID). If you do not respond within 36 hours, the booking returns to scheduling and both you and the Customer may propose a new time through the Platform. Do not allow requests to sit ignored.

6.2  Staying on the Platform. All Services and Customer communication must take place through the Platform and the communication channels arranged through it. You must manage all Service requests through the Platform and keep a record of the important details of your communications with Customers.

6.3  Standards. You must perform the Services in a timely, professional manner, with reasonable care and skill, and in compliance with all applicable laws and the rules of the relevant game publisher. You must not cheat, use unauthorised software or unfair methods during any Service, or direct or encourage a Customer to do so. This mirrors what we promise Customers about the quality of Services on the Platform.

6.4  Scheduling, cancellation and no-shows.

(a) Start and end scheduled sessions on time.

(b) With the Customer’s consent, you may reschedule or cancel a scheduled session at any time up to 24 hours before its start time. Within 24 hours of the start time, sessions may only be cancelled or rescheduled in a genuine emergency; in that case, inform the Customer and [email protected] immediately, with an explanation.

(c) If you fail to attend a scheduled session without a genuine emergency, the Customer will be refunded in full and no Fee is payable. Repeated no-shows, lateness or last-minute cancellations are grounds for suspension or termination under section 12.

(d) If a Customer cancels or reschedules within 24 hours of the start time, the Customer may be charged 50% of the session price under the Customer Terms of Service; that charge is treated as a Fee for a completed session and shared under section 9.

6.5  Metered lobbies. Lobby Services are charged to Customers by time at the hourly rate you set, as displayed before the Customer joins. At the end of each lobby session, you must report the time played promptly and accurately; the reported time is charged to the Customer’s wallet immediately. Deliberate over-reporting is a material breach. If a Customer disputes a reported time, we will review it (including session recordings) and may adjust the charge and your corresponding Fee.

6.6  Customer balance. While a Customer is in your lobby, the Platform reserves the estimated session cost from their wallet balance. If a Customer’s balance is insufficient to continue, the Platform notifies you both; you are entitled to pause or stop playing with that Customer until they top up, and you should not continue to provide unpaid time expecting later payment.

6.7  Course sessions and batch reporting. For sessions delivered as part of a course, report each completed session through the Platform, individually or as a batch; a session (or batch) can only be reported after its scheduled time has passed. The Customer then has 24 hours to approve or dispute the report, after which unanswered reports are treated as approved. Your Fee for course sessions accrues on approval (including deemed approval).

6.8  Video reviews. Customers send gameplay footage directly to you through the contact channel you specify. Your stated turnaround time runs from when you receive the footage, and you must deliver the recorded analysis within it.

6.9  Unresponsive Customers. If a Customer is unresponsive for 30 days after a purchase despite reasonable contact attempts, the undelivered part of the booking may be cancelled and returned to the Customer’s wallet under the Customer Terms of Service; no Fee is payable for the undelivered part. You will be paid for any part already delivered.

6.10  Customer information. You may use information you receive about a Customer or another user only to deliver the Services. You must not request personally identifiable information beyond what the Platform provides, and you must handle all personal data in compliance with applicable data protection law and our Privacy Policy.

6.11  Conduct. You must not, and must not assist, encourage or enable others to:

• break any applicable law or infringe anyone’s rights, including intellectual property, privacy and publicity rights;

• threaten, harm, bully or harass any person, or upload content that is unlawful, defamatory, obscene or hateful;

• offer Services with intent to defraud, offer services in exchange for positive feedback, or post or procure fake, incentivised or misleading reviews or ratings;

• advertise or promote any third-party service, platform, software or application on the Platform, or send spam, bulk messages or unsolicited communications, or manipulate GG Clan’s search results or rankings;

• reverse engineer, decompile, frame or interfere with the Platform, disrupt its servers or networks, or attempt to gain unauthorised access to the Platform, user accounts or connected systems;

• transmit viruses or other harmful code, or disguise the origin of anything you upload;

• scrape, harvest or collect information about other users of the Platform.

6.12  Ratings. Customers may rate and review you through the Platform, along criteria we determine, and we may display those reviews. You may rate Customers through the rating system we provide; your ratings of Customers are visible to Professionals only. If you believe another user has violated these Terms or the Customer Terms of Service, report it to [email protected].

7.1  Mandatory recording. You must record every Service session. Recordings are confidential: keep them secure, do not publish or share them, and provide them to GG Clan on request for quality assurance or the resolution of a dispute. Under the Customer Terms of Service, a factual dispute about a session that should have been recorded but was not will be resolved in the Customer’s favour — so failing to record is at your own risk.

7.2  Live streaming. You may only stream a session publicly (for example on Twitch or YouTube) if the Customer has been informed and has expressly agreed before the session starts. A Customer may refuse without giving a reason, and you must not treat them less favourably for refusing. Keep evidence of the Customer’s agreement. Sessions involving a Customer under 18 must never be publicly streamed (section 8).

7.3  You consent to GG Clan monitoring and recording interactions on the Platform (including chat) as described in our Privacy Policy, for safety, dispute resolution, quality assurance and improvement of the Platform.

7.4  Marketing. Your profile exists to market your Services. You grant us the right to use your Professional name, profile, image, statistics, reviews and short excerpts of session content in promoting the Platform and your Services, on and off the Platform. We will stop creating new marketing materials featuring you when your Account closes, though existing published materials may remain in circulation.

8.1  The Platform permits Customers aged 13–17 to use the Services with the consent of a parent or legal guardian. When you provide Services to a Customer you know or reasonably should know is under 18, the following rules apply strictly and without exception:

• No off-platform contact. You must not contact the Customer outside the Platform and the communication channels arranged through it, for any reason, during or after the engagement.

• No personal information. You must not request personal information, images or social media contact from the Customer beyond what the Platform provides for delivering the Service.

• No public streaming. You must not publicly stream, publish or share any session involving the Customer, even with the Customer’s own agreement.

• Guardian access. The Customer’s parent or guardian may observe or join any session, and you must not discourage this.

• Professional conduct. You must keep all communication relevant to the coaching relationship, and must not discuss topics or use language inappropriate for a minor.

8.2  Any breach of section 8.1 is a material breach justifying immediate termination under section 12.4, and we may report conduct of concern to law enforcement or other appropriate authorities. If you have any safeguarding concern about a session or a user, report it immediately to [email protected].

9.1  Your prices, our commission. You set the prices for your Services, and Customers pay them to GG Clan through the Platform. From each amount paid for your completed Services, GG Clan retains a commission at the rate agreed with you when you are admitted to the Platform (or as subsequently varied under section 9.2), as shown in your Account dashboard. The remainder is your fee (the “Fee”).

9.2  Changes to your commission rate will be notified to you at least 15 days before they take effect. If you do not accept a change, you may terminate these Terms before it takes effect; continuing to offer Services after the change takes effect constitutes acceptance.

9.3  When Fees accrue. Your Fee accrues: (a) for metered lobbies, when you report the session time (subject to adjustment on a Customer dispute under section 6.5); (b) for course sessions, on the Customer’s approval or deemed approval under section 6.7; (c) for one-to-one sessions and video reviews, on completion of the Service; and (d) for late Customer cancellations, when the 50% charge is applied under section 6.4(d). Accrued Fees appear as your Account balance.

9.4  Payouts. You may request a withdrawal of your Account balance at any time from your Account tab, subject to a minimum withdrawal amount of USD 30. Withdrawal requests are processed in our monthly payout run on the 15th of each month (or the next working day if the 15th is not a working day). Payouts are made via Wise (or another payment provider we designate on notice to you) and may take up to 10 days to arrive after processing. Any fees charged by the payment provider or your bank are your responsibility, and any withdrawal fee charged by GG Clan will be notified to you before you confirm the withdrawal. Keep your payout details accurate; we are not responsible for delays or failed transfers caused by inaccurate details or events outside our control. If the withdrawal function is unavailable, contact [email protected].

9.5  Refunds and clawback. Where a Customer receives a refund in respect of your Services — under their statutory rights, the Customer Terms of Service, or a dispute decision under these Terms — the corresponding Fee (or the relevant part) is deducted from your Account balance or, if your balance is insufficient, may be set off against future Fees.

9.6  Holds. If we reasonably suspect fraud, manipulation of reports or reviews, or a material breach of these Terms, we may withhold the affected Fees while we investigate. We will tell you the reason for the hold, conclude the investigation without undue delay, and release any amounts not connected to the issue.

9.7  On termination, your accrued and undisputed Account balance will be paid out in the next monthly payout run (the minimum withdrawal amount does not apply to a final settlement), less any deductions properly made under sections 9.5 and 9.6.

10.1  The Platform and its content — software, code, design, graphics, text, audio, trade marks, virtual items and all other materials we or our licensors make available (“Content”) — are owned by GG Clan or its licensors. Except for the licence in section 2.3, no rights in the Platform or Content are transferred to you, and you must not copy, modify, distribute, sell, license, reverse engineer or create derivative works from them except as permitted by law or these Terms.

10.2  “Professional Content” means material you upload or transmit through the Platform — your profile, offer descriptions, images, chat messages and similar. You retain ownership of your Professional Content and of your own intellectual property. You grant GG Clan a non-exclusive, worldwide, royalty-free licence (with the right to sub-license to our service providers) to host, store, reproduce, adapt, translate, publish and display your Professional Content for the purposes of operating, promoting and improving the Platform, including the marketing uses described in section 7.4.

10.3  You must not upload Professional Content that is unlawful, defamatory, harassing, obscene, deceptive, infringing of anyone’s rights, or that contains malware, spam or advertising for third parties. We may moderate, edit the display format of, or remove Professional Content that breaches these Terms or applicable law.

10.4  You are responsible for your Professional Content and your interactions with other users of the Platform.

11.1  We may amend these Terms: (a) to reflect changes in law or regulatory requirements; (b) to reflect changes to the Platform, the Services or the way we operate; (c) for security, technical or operational reasons; or (d) to correct errors or improve clarity.

11.2  We will give you notice of changes on a durable medium (email and/or through your Account) at least 15 days before they take effect, or longer where the changes require you to make significant adaptations. If you do not accept a change, you may terminate these Terms before it takes effect. Continuing to offer Services after the change takes effect constitutes acceptance. The notice period does not apply where a change is required by law or addresses an unforeseen and imminent danger to the Platform or its users.

12.1  By you. You may terminate these Terms at any time by notice to [email protected]. You must honour or properly cancel (under section 6.4) any sessions already booked, and section 9.7 governs your final payout.

12.2  Restriction or suspension by us. If we restrict or suspend your Account or the visibility of your Services, we will provide you with a statement of the reasons on a durable medium at or before the time the restriction takes effect.

12.3  Termination by us. We may terminate these Terms by giving you at least 30 days’ notice with a statement of the reasons on a durable medium.

12.4  Immediate termination. We may suspend or terminate immediately, with a statement of reasons, where: (a) you commit a material breach of these Terms (including sections 6.3, 6.5, 8 and 14); (b) you repeatedly infringe these Terms; (c) we are required to do so by law or a regulatory obligation; or (d) we reasonably believe you have engaged in fraud, cheating, safeguarding misconduct or conduct endangering users or the Platform.

12.5  If your Account is terminated for breach, you must not create a new Account without our prior written consent. Sections which by their nature should survive termination — including sections 3, 5, 7.1, 9.5–9.7, 10, 13, 14 and 15 — survive termination.

13.1  Nothing in these Terms excludes or limits either party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

13.2  Subject to section 13.1, GG Clan is not liable for loss of profits, loss of business, loss of data or any indirect or consequential loss, and GG Clan’s total aggregate liability to you in connection with these Terms is limited to the total commission received by GG Clan in respect of your Services in the six months preceding the event giving rise to the claim.

13.3  The Platform is provided on an “as is” and “as available” basis. We will use reasonable efforts to keep it available, but we do not guarantee uninterrupted availability, that it will meet your requirements, or any particular volume of Customer demand for your Services.

13.4  GG Clan is not responsible for the actions of Customers. You are solely responsible for the Services you deliver and for your obligations to Customers and third parties arising from them.

13.5  Indemnity. You will indemnify GG Clan against damages, costs and reasonable expenses arising from any third-party claim that your provision of the Services, your Professional Content or your breach of these Terms infringes any law or any third party’s rights (including intellectual property, privacy and data protection rights).

14.1  You must not circumvent GG Clan by offering, soliciting or providing services outside the Platform to any Customer you first identified through the Platform, whether during these Terms or in the 12 months after they end. This does not restrict you from serving customers you can show you had a relationship with before the Platform introduced them to you, and it does not prevent you from offering services generally elsewhere, including on other platforms.

14.2  You must not solicit or encourage users of the Platform to leave it or to transact off-platform.

14.3  If you breach this section, you are liable to GG Clan for the commission GG Clan would have earned on the circumvented services, without prejudice to our other rights, including termination under section 12.4.

15.1  Assignment. We may transfer our rights and obligations under these Terms to a successor or member of our group on notice to you. You may not transfer your rights or obligations without our prior written consent.

15.2  Third-party links. We are not responsible for third-party websites, services or advertisements accessible from the Platform; your dealings with third parties are your own responsibility.

15.3  Waiver. A delay or failure to enforce any part of these Terms is not a waiver; a waiver on one occasion is not a waiver on any other occasion.

15.4  Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force, and the invalid provision is deemed replaced by a valid provision closest to its intended effect.

15.5  Entire agreement. These Terms, together with the Privacy Policy, your agreed commission rate and any terms expressly referred to in them, constitute the entire agreement between you and GG Clan regarding the Platform and supersede all prior agreements relating to it. Nothing in this section excludes liability for fraudulent misrepresentation.

15.6  Notices. We may notify you by email, through your Account, or by notice on the Platform. Notices from you to us should be sent to [email protected] with your full name and a description of the issue. We aim to respond to complaints within 14 days.

15.7  Governing law and jurisdiction. These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

1.  Active lobbies (ggclan.com/lobbies). You create teammate lobbies that Customers join to play alongside you. You set the hourly rate; a lobby may include more than one Professional. You may “lock” a lobby (for example, for ranked modes with limited player slots), which increases the displayed hourly rate by the stated increment; the applicable rate is always shown to the Customer before they confirm. Lobby time is metered: report the time played promptly and accurately at the end of each session (section 6.5). The Platform reserves the Customer’s estimated session cost from their wallet and notifies you both if their balance runs low (section 6.6).

2.  Coaching sessions. You offer one-to-one sessions from your dedicated page (ggclan.com/pros) as one-time purchases. Customers book an available slot from your calendar; confirm the session or offer an alternative time within 36 hours (section 6.1). You may offer introductory sessions free of charge.

3.  Courses. Courses are longer programmes that may span multiple sessions and may be delivered together with other Professionals. After purchase, contact the Customer through the Platform to schedule the course sessions, and report completed sessions under section 6.7 (including batch reports).

4.  Video reviews. The Customer purchases a video review on the Platform and sends you gameplay footage directly through the contact channel you specify. Deliver your recorded analysis within the turnaround time stated in your offer, which runs from when you receive the footage.

Prices for all Services are set by you and displayed to Customers before purchase. Customers can reach you and our support team through the chat on ggclan.com.